Privacy Policy – Duronto Courier
At Duronto Courier , we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, mobile app, or courier services.
By using our services or visiting our website, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
We may collect the following types of information from our users:
a. Personal Information
Full name
Email address
Phone number
Mailing or delivery address
Payment information (such as card details or bank information)
b. Business Information (for business accounts)
Business name
Trade license or business registration number
Office address
Contact person details
c. Order and Delivery Information
Package details (weight, size, content)
Pickup and delivery addresses
Shipment tracking numbers
Date and time of pickup/delivery
d. Device and Usage Information
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on our website or app
Cookies and other tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and manage our courier services
To process orders, payments, and delivery requests
To communicate with you regarding your shipments
To improve our website, app, and customer service
To ensure compliance with applicable laws and regulations
To detect and prevent fraud or misuse of services
To send promotional offers or service updates (with your consent)
3. How We Share Your Information
Duronto Courier will not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with:
Service Providers – Third-party companies that assist us in operating our business (e.g., payment processors, logistics partners, IT service providers).
Legal Authorities – If required by law, or in response to a court order, government request, or investigation.
Business Transfers – In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
We ensure that any third party with access to your data complies with privacy and data protection laws.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
These include:
Secure servers and encrypted data transmission
Regular system audits and updates
Controlled access to internal systems
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website and mobile app may use cookies and similar tracking tools to enhance your user experience. These technologies help us:
Remember your preferences and login status
Analyze website traffic and user behavior
Provide personalized content and advertisements
You can control or disable cookies through your browser settings, although doing so may affect the functionality of our website.
6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights and Choices
You have the right to:
Access the personal information we hold about you
Correct any inaccurate or incomplete information
Request deletion of your data (subject to legal obligations)
Object to or restrict the processing of your data
Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the information provided below.
8. Children’s Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your data.